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Expedia Website Review & Ratings + Expedia Coupons

Expedia: Products & Services

Expedia is a website that is dedicated to getting the customer the best travel deals available on the internet. They offer flights, hotels, tours, cruises, cars, and vacation packages. The customer goes on the website, enters the information for trip they want and Expedia brings up numerous offers for the customer. They are shown from lowest price to highest price. The customer can choose just one thing, like flight or a hotel, or both a flight and hotel. They also offer travel tips, alerts and tools on this page.

Expedia: Company Background

Expedia was founded in 1999. Their headquarters is located in BellevueWA. They are an internet based travel site that does business with over 22 countries. Not only do they offer services on the internet, but they also have travel agents that can help by telephone. They also list top deals and top hotels for the day on the website. 

Expedia: Customer Feedback & Reviews

There are mixed reviews about Expedia. Some customers are unhappy with the customer service they received, the money they were charged in fees, and lack of loyalty. One customer said, "Booked flight with them. Flight got cancelled. Spent 3 days on phone trying to find alternative flight. Put on hold for up to 2 hrs. Disconnected several times. Tried to cancel booking and was told I would have to call back when airline that they booked with was open (because "airline has your money now"). Why is that my responsibility? I booked with you Expedia, not the airline.".

Other customers are happy with the comparisons, the prices, and the customer service. One customer said, "What I like most about this site, is being able to read the review of other travelers.  When we were planning our family vacation to Disney World, I visited Expedia almost everyday.  I researched resorts we were considering staying at, and I actually chose one based on the reviews I read on Expedia.".

Expedia: Business Credibility & Trustworthiness

Expedia is a Better Business Bureau accredited company since October 1, 2000. On the BBB rating scale of A+ to F, the BBB has given Expedia a rating of A+. They have had 1,776 complaints in the past 3 years and 671 in the past 12 months. The complaints are all closed. Most of the complaints were regarding problems with the products or services.

Expedia: Website Popularity & Google Ranking

Alexa traffic ranker shows Expedia ranks 428 globally and 124 in the United States. They have a reputation of 23,377 sites linking in. The sites bounce rate (one page views) is about 33%. The site is typically visited by college educated females. This site is viewed mostly from work.

Google PageRank gives Expedia a rating of 8 out of a possible 10 points.

Expedia: Social Media Presence

Expedia has a Facebook page with 1,426,753 likes. They offer photos, and special offers on this page. They have a Twitter with 102,726 followers. This page is updated frequently. They have a YouTube page with 477 subscribers. They also have a Pinterest and a FourSquare page. They also have a newsletter that you can sign up for through email.

Expedia: Website Security & Safety

Expedia collects personal information to provide business services. They may share personal information with suppliers, third party vendors, business partners, referring websites, companies within their corporate families and government and law enforcement. Please see the privacy policy for more information.

Expedia uses encryption to ensure personal information is secured while being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Expedia: Pricing & Packages

Expedia has average pricing. When I compared Expedia to other similar travel sites I found that Expedia had pricing just about the same for the same service. They may have been more or less expensive at times, but only by a few dollars. Expedia's pricing is competitive when compared to like companies.

Expedia: Shipping Rates & Policies

No shipping rates

Expedia: Payment Methods Accepted

Expedia accepts payments via Visa, MasterCard and American Express. They do not accept any money orders or checks. There are no other available payment methods at this time. They do not offer any layaway or Bill Me Later options. All services must be paid in full at the time of purchase.

Expedia: Returns, Refunds & Exchange Policy

Cancellations and returns are at the discretion of Expedia and it's affiliates. The restrictions are dependant upon what type of services you are trying to cancel. I would recommend contacting Expedia directly to ask for the return policy, as well as restrictions, for the service you are requesting. The toll free number is 1-888-397-3342.

For example, most airline reservations are non-refundable and some do not allow changes. However, you can cancel your hotel reservation through your itinerary on Expedia.

Expedia: Product images & screenshots
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Comments (1)

Good review of such a busy website

Expedia Rating Summary
Customer Reviews
Expedia Average Rating:
(1 rating)
Expedia 4 out of 5 based on 1 ratings. 1 user reviews.
Irene Nevins — 66 months ago
4.0 Star Rating: Recommended

Used Expedia for a business trip to Baltimore from Providence. Great discount but still need to allow plenty of booking time if you have to meet a deadline.

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